Last Updated: 30-06-2026
Welcome to the Promixrs Frequently Asked Questions (FAQ) page. We've compiled answers to the questions our customers ask most often. If you can't find the information you're looking for, please contact our Customer Support team—we're always happy to help.
1. How do I place an order?
Shopping with us is simple:
- Browse our products.
- Click on a product to view it more clearly.
- Copy out the product's code.
- Click on the "Purchase" at the page-top to open your dashboard.
- Fill out the order form correctly.
- Confirm your order details.
- Place an order.
You will receive an order confirmation text/email/call once your order has been successfully received.
2. Do I need an account to place an order
Yes. You need an account to place an order. This helps us to keep track of your order history.
3. How can I track my order?
You can track your order by logging into your account and checking the "Status" of your order in the "View History" panel.
4. What payment methods do you accept?
Currently, we only accept bank transfers and cash payment.
5. Can I cancel my order?
Yes, provided your order has not been processed or shipped.
Once an order has been shipped, it generally cannot be cancelled.
If eligible, you may request a return in accordance with our
Refund and Return Policy.
6. Can I change my order after placing it?
If your order has not been processed, we may be able to assist with changes such as:
- Updating your delivery address.
- Changing product quantities.
- Replacing products.
- Correcting contact information.
Please contact
Customer Support as soon as possible for the necessary corrections/updates.
7. How long does delivery take?
The delivery time is typically 3 days though it can be affected by your location, product availability, shipping method and courier services.
We endeavour to meet the 3-day timeline but where it could exceed, we would let you know.
8. Do you deliver nationwide?
Yes, we do. We deliver to all states in Nigeria and also export to different countries worldwide.
9. How much does shipping cost?
Shipping charges are calculated based on factors such as:
- Delivery location.
- Product size and weight.
- Shipping method.
- Promotional offers.
Applicable shipping fees will be displayed before you complete your purchase.
10. What should I do if my order arrives damaged?
If your order arrives damaged, defective, or incomplete:
- Take clear photographs of the package and product.
- Contact Customer Support as soon as possible.
- Provide your order ID and a description of the issue.
We will review your request and work to provide an appropriate solution.
11. Can I return a product?
Yes, eligible products may be returned in accordance with our
Refund and Return Policy.
Returned products must generally be:
- Within the applicable return period.
- In original condition.
- Accompanied by proof of purchase.
Certain products may not be eligible for return.
12. When will I receive my refund?
Approved refunds are generally processed using the original payment method. But we may use other methods where necessary.
Processing times vary depending on your payment provider or financial institution and may take several business days to appear.
13. What if I receive the wrong item?
If you receive an incorrect product, please contact
Customer Support promptly with:
- Your order ID.
- Photographs of the item received.
- A brief description of the issue.
We will investigate and arrange an appropriate resolution.
14. Are all products covered by a warranty?
Warranty coverage varies by product and manufacturer.
Where applicable, warranty information will be included on the product photo or supplied with the product.
15. How do I create an account?
Click on "Purchase" at the top of any page on our Platform and provide the required information.
You may be asked to verify your email address or phone number before your account becomes active.
16. I forgot my password. What should I do?
Contact our
Customer Support and your password will be securely updated.
17. How do you protect my personal information?
We use appropriate administrative, technical, and physical safeguards to protect your personal information.
For more information, please refer to our
Privacy Policy.
18. Can I update my account information?
Yes. Send an email to our
Customer Support and your desired changes will be effected.
Some account changes may require verification for security purposes.
19. How can I contact Customer Support?
Our Customer Support team is available to assist you with questions about:
- Orders
- Deliveries
- Returns
- Refunds
- Payments
- Products
- Technical issues
- General inquiries
You can contact us using the details below:
We aim to respond to all customer inquiries as promptly as possible.
Thank you for choosing Promixrs. We appreciate your trust and look forward to serving you with quality products, secure shopping, and exceptional customer service.
